Responsible gambling

CleanWins promotes responsible gambling through an internal "Responsible Gaming" page that explains tools such as deposit limits, wager limits, loss limits, cooling-off periods, and self-exclusion. Players can set or adjust these controls themselves online by visiting the "Account Settings" section of their profile.

Additionally, CleanWins directs UK players to third-party safety resources and organizations offering advice and assistance to those experiencing difficulties with problem gambling. These include:

• GamCare: a leading authority on responsible gaming in the United Kingdom
• National Problem Gambling Clinic (London): providing professional treatment for individuals struggling with problem gamblers

By acknowledging that independent help is crucial for those at risk, CleanWins encourages players to reach out for support if they feel their gameplay becoming excessive or problematic.

CleanWins allows UK users to self-exclude themselves from the website and mobile app for a minimum period of 7 days up to 6 months. Once this self-imposed exclusion has been put in place, players will not be able to access CleanWins or engage with promotions during that time.

During their chosen period of self-exclusion, customers may also opt out entirely from promotional communications sent by the casino via email, SMS (if they have opted-in for these services) and social media. This is done by selecting 'Self-Excluded' in the account settings menu when logged into their account.

CleanWins provides further responsible gaming measures including:

• Account Lock: allowing users to restrict or block access from within the site
• Deposit Limit: setting a daily/weekly/monthly maximum amount that can be deposited
• Time-Out: temporarily restricting user access for any number of days up to 6 months

By incorporating these practical tools and by linking to trusted resources, CleanWins demonstrates its commitment towards ensuring players gamble responsibly.